Privacy Policy for Parcel Care UK
Effective Date: March 2026
At Parcel Care UK, we are committed to looking after our users. Your privacy is a priority, and we handle your personal data with the same care we give your parcels.
The only details we ask for are needed by us to fulfil your shipping requests. We use 3rd party services to receive payments such as Stripe, Western Union or bank transfers. We use these providers which means we never see your personal details during payment.
1. Who We Are
Parcel Care UK is the data controller responsible for your personal data.
Address: 64 High Street, May Bank, Newcastle-under-Lyme, Staffordshire, United Kingdom
Contact Email: contact@parcel-care.uk
2. The Data We Collect
To provide our forwarding and assisted purchase services, we collect the following types of information:
Identity Data: Name, username, and government-issued ID (when required for identity verification).
Contact Data: Billing address, shipping address, email address, and telephone numbers.
Transaction Data: Details about payments to and from you and details of services you have purchased from us.
Package Data: Information about the goods you ship, including descriptions, values, and supplier invoices.
Technical Data: IP address, login data, browser type, and location data used when accessing our site.
3. How We Use Your Data
We only use your data when the law allows us to. Most commonly, we use your data for:
Service Delivery: To manage your registration, process your orders, and ship your parcels.
Identity Verification: To prevent fraud and comply with UK export laws.
Customs Compliance: To provide necessary documentation to customs authorities and carriers.
Support: To communicate with you regarding your account or shipments.
Legal Obligations: To comply with tax, anti-money laundering, and safety regulations.
4. Legal Basis for Processing
We process your data under the following legal grounds:
Contractual Necessity: To fulfil our agreement to ship your goods.
Legal Obligation: To comply with UK customs and tax laws.
Legitimate Interests: To improve our services and ensure the security of our platform.
5. Sharing Your Information
We do not sell your data. We only share information with trusted third parties necessary to complete your service:
Shipping Carriers: (e.g., DHL, FedEx, UPS, Royal Mail) to deliver your parcels.
Payment Processors: (e.g., PayPal) to securely process your transactions.
Customs Authorities: As required by law for international shipping.
IT Service Providers: To maintain our website and database security.
6. Data Retention and Security
Security: We use industry-standard encryption and secure servers to protect your data.
Retention: We only keep your data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.
Verification Documents: As per our terms, identity verification documents are typically deleted from our active system within 72 hours after successful verification.
7. Your Legal Rights
Under UK data protection laws, you have specific rights regarding your information:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we fix any inaccurate or incomplete data.
Erasure: Request that we delete your data (the "right to be forgotten"), subject to legal retention requirements.
Objection/Restriction: Object to or restrict the processing of your data in certain circumstances.
Data Portability: Request the transfer of your data to you or a third party.
To exercise any of these rights, please contact us at contact@parcel-care.uk.
8. International Transfers
As a forwarding service, your package data (name and address) will necessarily be transferred outside the UK to your destination country’s customs and delivery services. We ensure that your data is handled securely by our chosen carriers during these transfers.
9. Complaints
If you have a concern about how we handle your data, we would appreciate the chance to deal with it first. However, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).
Thank you for taking the time to read this privacy.
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